Frequently Asked Questions

What is Medzin?

Medzin is an Online Healthcare Aggregator. We are a Lead Generating and Aggregation Platform that uses the most Robust Mobile, App and Web Technology to make sure that you get access to the best, easy and most genuine health related products, with maximum savings in the shortest time possible. We believe that everyone should have access to good health, and that technology has a huge role to play in it.

Is Medzin a pharmacy?

No, Medzin is only a Lead Generation and Aggregation Platform. Simply put, we are just a platform that connects you to your nearby local pharmacy or registered vendor for the services you have opted for whether it be Healthcare, Doctor Appointment or Lab Test.

So, how will I get my medicines?

The prescription that you upload is passed on to a pharmacy in your vicinity. The sale of medicines is governed by various laws, which necessitate that the sale can be made only by a pharmacy having a valid license, under the supervision of a pharmacist on the basis of a valid prescription by a registered medical practitioner.

Hence, as per these laws - your prescription is passed on the nearby local pharmacy, who will verify its authenticity and the order placed, and based on the same - provide medicines to you.

Do you deliver medicines in emergency situations?

The network and pharmacies for whom, we act as local lead generation and aggregation platform and take pride in our quick service time, although Medzin is NOT to be used in emergency situations. Please visit your nearest hospital or call on their hotline for Emergency Medical Services.

Why do I need a prescription to get medicines on Medzin?

Sale of drugs is covered under various laws. Government of India has mandated compulsory prescription for certain medicines. While some pharmacies might entertain your orders without prescription, we do not let the pharmacies in our network entertain orders without prescriptions, and all lead generations are only on the basis of a valid prescription. This ensures you receive the correct and proper medication.

What is an ideal prescription?

An ideal prescription should at least have the following things clearly visible:

1. Doctor's Name
2. Doctor's Registration Number
3. Patients Name
4. Date of Prescribing

Please note that this is only for guidance and doesn't guarantee the delivery of medicine. The final decision on accepting or rejecting a prescription will be taken by our partner pharmacies who have the legal license to do so.

If I upload a prescription, will my order be confirmed immediately?

No, merely uploading a prescription does not mean confirmation of your order. As a lead generation platform, we only connect you to the pharmacy - which may after due verification of credentials and your prescription - confirm your order.

As a further addition in the process for fulfilment, we would require your original prescription for validation and verification at the time of delivery.

You are requested to view the terms and conditions of use available for viewing on this site, which clearly state Medzin is a lead generation platform - and it does not intend to sell, purchase, store or distribute any Pharma product - and nor does any communication contained here constitute a legal offer for sale.

Can I just buy another substitute medicine on my prescriptions?

Yes, you can buy other substitutes if your prescription lists the salt names instead of a brand name. In fact, you must engage with the pharmacy, and seek counsel of the pharmacist who will call you to help you better understand your medication. You can always encourage your doctor to write salts name on your prescription instead of a specific brand name.

Where can I check my order status?

You will receive regular SMS & Emails about your order. If there is any delay or change in your order, our customer care will call and inform you.

What is Medzin's cancellation and return policy?

As we have said, Medzin is a Lead Generation Platform, and the actual invoicing, sale, dispensation and delivery of medicines is done by a registered pharmacy in your vicinity. As part of the general guidelines provided by these pharmacies - You can cancel your order till they ship it. Orders once shipped cannot be cancelled. The partners accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our delivery personnel.

How do I know the medicines delivered are authentic?

While we take the utmost care in selecting our channel partners, the product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered. Please check your products before accepting them. Having said this, we have put all our vendors through rigorous checks and periodically audit their activities to ensure that you always get the very best!

Where does Medzin obtain the information on medicines?

We have tied up with many pharmacies, which have multiple qualified pharmacists onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & conditions to understand your responsibilities and liabilities.

How can I book an Appointment with Doctor?

Medzin is an Online Healthcare Aggregator. We list services of local Doctors across various field. We act as medium that connects you to the local doctors who can inturn give you faster and a better experience. You can review and rate their service on our platform.

How will I get my Lab Results?

Medzin has tied up with multiple Labs all across Delhi who have listed their service on our platform. You can choose the test that you want to get done based on that our platform provides you with Labs who do those test in your locality. You can choose the lab that you want to get your tests done from and they will connect with you further.

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